FAQ

Frequently Asked Questions

Digital Charts

  • What size are the charts?
    • They vary based on each individual one and the mesh count you use. Approximate sizes for 13 and 18 mesh are provided in the descriptions.
  • How do I get my files?
    • They will be automatically emailed to you after you place an order. If you do not receive the files, please contact me in the chat ASAP. 
  • Why charts?
    • Charts are cost effective and a great way to learn to stitch directly on the canvas, as well as paint.

Printed Canvas

  • What's the turn around for a printed canvas? 
    • Right now my turn around time is 2-3 weeks from the time the order is places. Each canvas is printed to order. Subject to change.
  • Who prints your canvases?
    • I use Needlepaint.com to print my canvases. After much market research and trial and error, I believe they have the highest quality product on the market. 
  • Why printed canvases?
    • Printed canvases, I believe, will become the industry standard as needlepoint skyrockets in popularity. With a lower overhead than traditional painted canvases, I'm able to offer a more competitive entry price point, allowing more people access to needlepoint. 
  • Will you ever carry painted canvases?
    • I do intend to carry painted canvases once I can source a supplier than meets my standards and business needs. 

Contact

  • If you are in urgent need of assistance, please use the chat feature to reach me directly. I will do my best to respond promptly, but please allow 12-24 hours for a response.